Vaisala (Helsinki Stock Exchange: VAIAS) , is a leading manufacturer of weather instruments and solutions.

Axeda ServiceLink enables Vaisala to monitor, diagnose, and repair its weather measurement products, which are often installed in rural areas around the world. By detecting product issues from their service centers before they occur, Vaisala increases customer satisfaction and avoids the cost and time related to travel.

Results:

  • Fewer on-site service repairs
  • Better first-time fix rates
  • Increased knowledge of how products perform in the field
  • Reduced service costs
  • Increased product uptime

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"Our customers' research and operations depend on our products performing flawlessly, and with extreme precision. Axeda ServiceLink allows us to provide the high level of service that our customers demand in a secure, efficient, and cost-effective manner."

- Aki Lilja, Program Manager, Vaisala