Philips Healthcare (formerly Respironics) is a leading developer, manufacturer, and distributor of innovative products and programs that serve the global sleep and respiratory markets. With annual sales of more than $1 billion, Philips Healthcare markets its products in more than 131 countries and employs 4,700 associates worldwide.  

Philips Healthcare is using Axeda software for remote monitoring, proactive maintenance, and service support of its Esprit® Critical Care Ventilators. This new service allows Philips Healthcare's customers to change software and options on a schedule convenient to them and also receive remote support from Philips Healthcare's technical staff when needed.

Results:

  • $1.2M annual savings from optimized software upgrade process
  • 12% increase in service contract renewals
  • 20% reduction in field service visits
  • 15% reduction in overall service costs

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"At Respironics, we are always looking for innovative ways to raise the bar for the service we provide to our customers and our products. Our company selected the Axeda software based on its superior performance and security, and we are very excited to provide this best-in-class, remote service solution to our customers.  This new maintenance and repair services product will be marketed under the name Respi-Link. Implementation of Respi-Link will allow our customers to change software and options on a schedule convenient to them and also receive remote assistance from our technical staff in the event it is needed."

-Dick Ellis, Director, Hospital Respiratory Care Service, Philips Healthcare (formerly Respironics)