Leica Microsystems is a $600M global developer and producer of innovative high-tech histology instrumentation and precision optical systems, headquartered in Wetzlar, Germany.  Leica has licensed Axeda software for remote access and service of its new Leica ASP300 S smart tissue processor.

The remote monitoring capabilities provided by the Axeda solution allow Leica to track instrument log and error files, which support the operating integrity of the instrument. This allows Leica to minimize downtime for the customer. Through the Axeda® Access application, Leica can remotely deliver expert proactive support and run existing diagnostic applications, just as if they were on site. Deployed in hospitals and research facilities in more than 20 countries, the Axeda solution will help Leica maximize uptime and the value of the ASP300 S for their customers. 

Results:

  • Improved time to repair fulfillment from 75% to 87%
  • Saved more than $500,000 (US) annually by avoiding 400 onsite visits
  • Maintains FDA compliance
  • Reduced unscheduled downtime by 40%
  • Cut field service visits by 33%
  • Improved service productivity by 5%
  • Fixed 30% of detected problems remotely

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"Axeda's expertise and proven success in the medical and life science markets made them the obvious choice as our remote service solution provider.  Using Axeda's technology, we are able to proactively track and notify our customers of potential instrument issues before they result in downtime, ensuring that vital tissue samples are not compromised."

- Hartmut Braun, Managing Director, Leica Microsystems, Specimen Preparation Business Division