IER, SA is a subsidiary of Bolloré Group, is a leading designer and manufacturer of ticketing, self-service kiosks, and boarding control equipment for large transportation networks and government agencies. IER is using Axeda software for remote monitoring of kiosks deployed at Caisse Nationale d' Assurance Maladie des Travailleurs Salariés (CNAMTS), the French Social Health and Security Office.

With Axeda ServiceLink, IER remotely monitors the kiosks to be continuously informed of power supply and printer status to increase uptime. The Axeda solution enables CNAMTS to gather important usage and demographic statistics from the kiosks on a daily basis.

Results:

  • Monitoring customer usage patterns optimizes office use
  • Increased uptime reduces waiting times
  • Developed, installed, and deployed on 600 kiosks in fewer than 6 months

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"Axeda's rapid deployment services were key to the success of this project. We will have this rolled out to 600 kiosks in less than 6 months. In addition, French language support and highly secure remote monitoring capabilities helped us win the contract with CNAMTS."

- Hugues Basseguy, Chief Technology Officer, IER
IER Licenses Axeda® Software for Remote Monitoring of Self-Service Kiosks