Fuji Photo Film USA, Inc. is a subsidiary of Fuji Photo Film Co., Ltd., a $24 billion leader in digital imaging. Fuji Photo Film U.S.A. delivers technology solutions to meet the imaging and information needs of retailers, consumers, professionals, and business customers.

Fuji uses Axeda software to enable proactive customer support for their photo-finishing retail and commercial customers. Using Axeda’s solution, Fuji continuously monitors the operational parameters of mini labs, printers, servers, and customer-facing kiosks at retail customers and professional photo processing labs preventing the costly effects of downtime and unnecessary field service visits.

Results:

  • Service call costs reduced
  • Increased uptime resulting in more revenue for each store
  • Performance management reports to help customers

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"At Fujifilm we are committed to providing our retail and professional customers with immediate service support to prevent the costly effects of downtime. With equipment in thousands of customer locations, the highly scalable Axeda system enables us to help our customers solve problems while avoiding the time delay and cost of unnecessary field service visits."

-Ron Santos, Group Vice President of Service Support at Fujifilm

"We used the system during the Christmas holiday rush. Fujifilm was able to pinpoint the problem and get us up and running within 30 minutes, without having to wait for a technician to come out."

-Craig Ketover, Owner of PD Photo