Elekta is a world-leading supplier of advanced and innovative radiation oncology and neurosurgery solutions and services for precise treatment of cancer and brain disorders.

Elekta uses Axeda software to further improve Elekta's service with remote diagnostics capabilities for their digital linear accelerators. Axeda’s solution enables them to achieve rapid return on investment through reduced "No Problem Found" service calls and remote software management. 

Results:

  • Reduced service costs
  • Faster response and repair time
  • Move to 'condition-based' service
  • Proactive notification of errors and potential failures

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"As the world's fastest growing supplier of radiation oncology and radiosurgery solutions, we are constantly challenged to maintain the highest levels of customer satisfaction while maximizing the productivity of our service organization. By embracing the Axeda system, we expect to become a more proactive service organization, ensuring better availability of our equipment for healthcare professionals and ultimately the patient."

- Bill Yaeger, Vice President of Global Customer Service, Elekta