Egenera Inc., a leading manufacturer of blade servers for utility computing, is using Axeda software for remote monitoring & management of the Egenera® BladeFrame® System.

The Egenera BladeFrame system enables enterprises to securely and effectively share and manage datacenter resources across applications, reducing the need for dedicated servers and accompanying network infrastructure. Axeda’s solution enables Egenera to improve reliability of their systems and lower total cost of ownership for their customers.

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Results:

  • Customer satisfaction rating increased from 3.1 to 4.75 out of 5 and met SLAs
  • Analysis time reduced from 100 minutes to 7 minutes per problem
  • Resolution cycle time reduced from days to hours
  • Response times on customer calls or Web requests for service reduced from 1 hour to under 2 minutes
  • Maintaining flat staffing levels
  • Time to distribute software patches and releases cut by 82%

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"Egenera seeks to provide customers with a simplified datacenter environment, enabling them to reduce capital and operational costs and achieve greater business agility. Axeda complements the Egenera® BladeFrame® value proposition by enabling proactive remote monitoring through an efficient and scalable solution."

- Al Lanzetta, Vice President of Worldwide Enterprise Services, Egenera

"The Axeda solution equips us with the proactive service capabilities needed to cost-effectively provide our customers with high availability of our Egenera® BladeFrame® system. This kind of service is essential to successfully compete in the data center utility computing market."

- CJ Rotella, Director of Service Operations for Egenera
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