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Diebold, Incorporated (NYSE:DBD), a global leader in providing integrated self-service delivery and security systems and services, is using Axeda software to enable its OpteView™ remote service initiative. OpteView was developed to help financial institutions achieve the highest-possible uptime across their ATM networks.
OpteView™ enables Diebold's Customer & Technology Support Center to remotely connect to customers' ATMs and retrieve diagnostic information.
"Diebold made a tremendous investment in the Opteva product line and Agilis software platform with a vision to offer our customers an unrivaled ATM experience. When coupled with Opteva and Agilis, OpteView provides support for our customers with real-time insight into their networks. OpteView is integral to Diebold's long-term vision for supporting self-service products, and it positions the service industry for a shift to a pre-emptive service model."
-Chuck Ducey, Vice President of Global Development & Service, Diebold
"With OpteView, I can achieve world-class ATM availability by making the most out of a close relationship with a trusted vendor—Diebold."
-Chad Lynch, Services Manager, America First Credit Union