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Founded in 1989, Data Innovations (DI) has grown to become the world's largest, most successful clinical laboratory middleware company. With offices located throughout the world and US $20 million in annual sales, DI is the only middleware company with a true global scope and sole focus on laboratory data management. Through its business partnerships and directly, DI has installed more than 6,500 middleware systems in more than 50 countries. Labs are continually challenged to decrease turnaround time while handling higher volume and maintaining high data quality despite labor shortages and tightening budgets. DI offerings help the laboratory successfully meet these challenges.

Data Innovations uses Axeda remote management software to remotely monitor and proactively support its Instrument Manager™ systems—a service called Instrument Manager Link (IMLink). Instrument Manager increases laboratory efficiency in pre-analytics, analytics, post-analytics, and other required activities.

Results:

  • Maximize system uptime with fewer support calls
  • Improve issue response and resolution time by remotely monitoring and troubleshooting system issues
  • Provide proactive support capabilities for improved customer satisfaction

Latest News

  • M2M Magazine: Getting in the Middle (PDF)
  • Data Innovations Selects Axeda for Remote Service of Clinical Lab Middleware

"Labs are under increasing pressure to decrease turnaround times at the same time as handling higher test volumes, all while dealing with staff shortages. This has increased their reliance on automation, making the availability and performance of Instrument Manager mission-critical. With IMLink we can improve issue response times and maximize system uptime—helping laboratories meet these challenges."   

- David Potter, vice president, Data Innovations

 

Data Innovations Selects Axeda for Remote Service of Clinical Lab Middleware
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