BrainLAB is a privately held developer and manufacturer of medical technology for radiosurgery, radiotherapy, orthopedics, ENT, and neurosurgery. With more than 1,300 systems installed in more than 60 countries, BrainLAB is among the market leaders in image-guided medical technology.

BrainLAB uses Axeda software to enable proactive customer support and service for their VectorVision and BrainSCAN™ workstations. Future rollouts are planned for their BrainSUITE® integrated neurosurgical OR solution, and their radiotherapy product line.

Results:

  • Proactive service and support
  • Remote screen sharing
  • Automatic software updates
  • Maximum system uptime

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"Providing the highest levels of service and support is critical to our company and our customers. By implementing the Axeda solution, with features such as remote screen sharing, proactive monitoring and automatic software updates, our support services become even more proactive, maximizing system uptime and giving BrainLAB a competitive edge."

- Jürgen Steinbach, director of Customer Support, BrainLAB