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Agilent Technologies (NYSE:A) is the world's premier measurement company and a technology leader in communications, electronics, life sciences, and chemical analysis.  Agilent is using Axeda software to enable its internet-based Intelligent Services, which offers laboratory managers new ways to improve productivity and save money. 

Results:  

  • Reduced onsite repairs with no parts by 20%
  • Ramped up deployments by 450% from 2007 to 2009
  • Determined 40% of "Push for Help" requests could potentially be resolved remotely
  • Tied their initiative to SLAs
  • Used customer feedback to measure and improve the initiative

Latest News

  • Video: Agilent Remote Advisor
  • Recorded Webinar: Inside the M2M/Smart Services Tornado - How Agilent Drove Hyper-Growth in Customer Adoption  
  • Agilent Case Study: Remote Service System Brings Customers Closer 
  • Agilent Technologies Extends Remote Monitoring and Diagnostics Service to GC and GC/MS
  • Agilent Technologies Offers Proactive Support Services on More LC Products to Prevent Downtime, Optimize Return
  • Agilent Remote Advisor
  • Agilent Remote Advisor Brochure (PDF)
  • Agilent Technologies Introduces Industry-First Intelligent Services to Transform Lab Operations
  • Agilent Launches Internet-Based Intelligent Services

 

"We've designed a highly effective way for our customers to get expert service, sometimes even before they know they have a problem.  Intelligent Services introduce a platform on which all of our services advance to a new level of responsiveness and expertise."

- May Van, Vice President and General Manager, Agilent's Laboratory Services Solutions business

 

Agilent Technologies Case StudyCustomer Solution
  • Medical

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