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Astea International is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.
Axeda and Astea have teamed up to offer the most advanced field service management solution available, enabling companies to dramatically increase service revenue and customer satisfaction. The partnership combines two best-in-class solutions: Axeda software, which proactively monitors deployed assets to detect operational issues, equipping service personnel with real-time diagnostic data, and Astea Alliance, which ensures that the right person is at the right place, with customer- and product-specific information and the inventory needed to resolve any issues.
The joint solution gives customers access to intelligent dispatch capabilities to minimize service call volume; logistics capabilities to streamline spare parts efficiencies; and contract management capabilities to ensure service level agreements are met. It also provides advance notice of potential product fault and performance issues to increase uptime and improve first-call resolution.
Contact information
Astea International Inc.
240 Gibraltar Road
Horsham, PA 19044-2306
USA
Tel: 800.347.7334
Tel: 215.682.2500
Fax: 215.682.2515
E-mail: info@astea.com
http://www.astea.com/
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