New program maximizes instrument performance and customer productivity
Foxboro, MA - June 19, 2006 - Axeda Corporation, a leading provider of enterprise software that enables manufacturers to offer high-value remote services for their products, today announced that Ventana Medical Systems, Inc. (NASDAQ: VMSI) has licensed Axeda software for its new CareGiver™ remote support program. The new program will support Ventana's recently launched SYMPHONYTM one-touch H&E slide preparation system, a primary staining system for use in clinical histology and drug discovery laboratories.
"With CareGiver's real-time monitoring capabilities, we receive pre-emptive instrument notifications, allowing us to resolve customer problems proactively," said Dave Flaten, vice president/general manager, Ventana. "Axeda's secure, patented technology, allows us to capture instrument data, while maintaining HIPAA compliance. The solution also allows us to retain a full audit trail of all activities on the system, which is a capability not available on standard remote access products."
In addition to remote monitoring capabilities, CareGiver enables Ventana to deliver remote software updates and system calibration, which helps maintain system uptime. Through the Axeda® Access application, Ventana can also provide secure, added value over-the-shoulder operator assistance, thereby minimizing time spent troubleshooting and decreasing the need for on-site service calls.
"Ventana's CareGiver program is another great example of how industry leading companies leverage our technology to achieve business goals and elevate customer productivity and satisfaction," said Dale Calder, president and chief executive officer, Axeda Corporation. "Ventana joins more than 20 medical/life sciences customers who use the Axeda platform as their remote service foundation. Through the CareGiver program, Ventana delivers high-value remote services that support the Company's customer value proposition."
About Ventana Medical Systems
Ventana develops, manufactures, and markets instrument/reagent systems that automate slide preparation and staining in clinical histology and drug discovery laboratories worldwide. Ventana's clinical systems are important tools used in the diagnosis and treatment of cancer and infectious diseases. Ventana's drug discovery systems are used to accelerate the discovery of new drug targets and evaluate the safety of new drug compounds.
About Axeda Corporation
Axeda was founded in 2000 with a mission to change the way product manufacturers and service providers deliver services to their customers. With a history of innovation, and over 50 companies using our technology worldwide, Axeda is the leader in the growing market for enterprise software that enables a new generation of high-value remote services. With the most deployments in market, Axeda has a foundation of experience that enables our customers to rapidly achieve their goals. Leading organizations such as Abbott, Cardinal Health, EMC, Diebold, and Quantum are using Axeda solutions today to grow revenue, reduce service and support costs, increase customer satisfaction, and manage risk. For more information, please visit www.axeda.com.
Axeda is a registered trademark of Axeda Corporation. Axeda DRM, Axeda Device Relationship Management System, Axeda Agents, Axeda Applications, Axeda Policy Manager, Axeda Enterprise, Axeda Access, Axeda Software Management, Axeda Service, Axeda Usage, Firewall-Friendly, Maximum Results, and Maximum Support are trademarks of Axeda Corporation. All other trademarks are either property of Axeda Corporation or property of their respective owners.
