Secure Remote Service Solution Gives Vaisala Reach to Far Corners of the Globe
FOXBORO, Mass. (June 11, 2007) - Axeda Corporation, the secure remote service and support company, today announced that Vaisala (Helsinki Stock Exchange: VAIAS), a leading manufacturer of weather measurement instruments and solutions, is using Axeda® ServiceLink to monitor, diagnose and repair its sophisticated products in use around the world, driving increased customer satisfaction.
Weather measurement products are installed in remote locations around the world, many times in rural areas that are hard to reach, making travel for on-site service calls expensive. With Axeda ServiceLink, Vaisala can monitor these products from their service center, and detect problems before they cause system downtime.
"Our customers' research and operations depend on our products performing flawlessly, and with extreme precision," said Aki Lilja, program manager, Vaisala. "Axeda ServiceLink allows us to provide the high level of service that our customers demand in a secure, efficient, and cost-effective manner."
Using the extensive Axeda ServiceLink capabilities for remote diagnosis and repair, the number of on-site service repairs is reduced, and when travel is required, the service team is ready with the right parts and expertise needed to fix the problem the first time. This benefits Vaisala through lower service costs, and their customers through increased product uptime. In addition, Axeda ServiceLink gives Vaisala valuable insight into how their products perform in the field, giving engineering the data they need to make continuous improvements to product quality.
"Service is a major driver of customer loyalty, brand equity, and bottom-line revenues," said Dale Calder, Axeda's president and CEO. "We're creating the ultimate win-win: end-users enjoy peak performance for the life of the product and our customers maximize the value of the product they sell, giving them a competitive advantage."
Axeda Corporation is the secure remote service and support company. Its solution helps Fortune 1000 companies worldwide, including Abbott Laboratories, Diebold and EMC, proactively service and support products to ensure optimal uptime at the lowest possible cost. In 2006, Axeda became the first and only remote service application provider to receive the prestigious VeriSign® Security Certification. Axeda Corporation is a privately held company headquartered in Foxboro, Mass. and can be reached at www.axeda.com.
The Vaisala Group is a successful international technology company that develops and manufactures electronic measurement products and solutions and related services. Application areas include meteorology, environmental sciences, traffic and industry. The Vaisala Group employs over 1,000 professionals. In 2006, Vaisala achieved net sales of EUR 220.8 million. Vaisala operates and serves its customers globally. In 2006, operations outside Finland accounted for 97% of net sales. Parent company Vaisala Oyj, domicile in Finland, is listed on the Helsinki Exchanges in Finland. www.vaisala.com.