ServiceMax’s Product Chatter Built With Axeda on the Salesforce.com ChatterExchange Platform; Brings Real-Time Intelligence to Customer Support in the Field

San Jose, CA - June 22, 2010 — ServiceMax will showcase Product Chatter, its cloud-based solution for real-time product intelligence and field service collaboration, at the Salesforce.com Cloudforce conference today. Product Chatter lets products “talk” directly to customer service and field service teams – enabling products to communicate malfunctions as they happen, rapidly alerting service professionals to potential downtime.

Product Chatter is part of the ServiceMax suite of field service solutions that allows companies to better manage customer needs through increased visibility. Product Chatter will be demonstrated today during Marc Benioff’s keynote speech at Cloudforce and at the ServiceMax Booth (#24).

Built with Axeda® ServiceLink technology on the Salesforce.com ChatterExchange platform, Product Chatter captures live, up-to-date information from remote connected products and adds intelligence and collaboration to business processes. Companies receive unprecedented levels of insight into how their products are running at customer locations and no longer need to rely on the customer to request a service call. Product Chatter effectively allows companies to better anticipate customers’ repair and maintenance needs so that they can head off downtime before it happens, ensuring happier customers and increased revenue.

“At ServiceMax we’re reinventing field service through our suite of cloud-based solutions that leverage cutting edge technologies such as Axeda and Chatter,” said Dave Yarnold, CEO of ServiceMax. “Innovations like ServiceMax Product Chatter will change the way companies collaborate and interact with their customers. Imagine a product issue that is serviced and fixed before a customer even knows they have a problem. We're enabling our clients to deliver those unprecedented levels of service, and the proof is in their customer delight."

“Through our alliance with ServiceMax we’ve contributed to a new approach to how companies interact with customers,” said Dale Calder, president and CEO, Axeda.  “Product Chatter extends the value of connected product data through better collaboration and automated field service process to change the way companies think about post-sales customer service.” 


More Information

Cloudforce takes place today at the San Jose Convention Center.  A live webcast of the event can be viewed at http://www.salesforce.com/live/?d=70130000000F6V2. Come see the Axeda and ServiceMax demo in Booth 24.




About Axeda

Axeda Corporation is connecting the world’s products. Its cloud platform and applications enable manufacturers, solution providers, and system integrators to rapidly connect, build, and manage powerful machine to machine (M2M) applications for connected products that drive new business models and revenue opportunities. More than 150 of the world’s leading enterprises, including Agilent, Diebold, and EMC, rely on Axeda’s VeriSign® Security certified solutions today. Join our developer community at: http://developer.axeda.com and learn more at www.axeda.com.

About ServiceMax
ServiceMax is revolutionizing field service. With the first and only complete suite of field service applications delivered in the cloud, ServiceMax increases both revenue and customer satisfaction by optimizing end-to-end field service operations including: workforce optimization, advanced scheduling and dispatch, parts logistics, inventory & depot repair, and installed base entitlements. Built and delivered as a native Force.com cloud application, customers are up and running quickly with a broad and deep field service solution that is completely integrated with their Salesforce.com CRM. Customers include large enterprises like DuPont, Electrolux, and Pentair, and smaller companies like Everyday Wireless and Advanta Clean.


Published Date: 
06/22/2010