M2M (machine-to-machine) solutions are all about the data. Today, more data than ever before can be collected regarding machines and equipment, but the real question is often: How do we use the data? Getting the information into a useful format is sometimes the biggest challenge. But there are solutions. A recent example comes from a partnership between Axeda Corp., www.axeda.com, and GlobalSoft Solutions, www.globalsoft-solutions.com. The two companies are working to provide SAP, www.sap.com, users with a way to receive more value from CRM (customer relationship management) solutions.