Remote service software provides proactive support capabilities
Foxboro, Mass. (January 27, 2009)— Axeda, the on-demand remote service software company, today announced that Gerber Scientific, Inc. (NYSE: GRB) has selected Axeda® ServiceLink to drive its next generation service delivery model. Gerber Technology, a business unit of Gerber Scientific, will be the first to offer the GERBERconnect™ remote service solution, initially rolling out the offering to customers of their GERBERcutter® XLc7000 and Z7 automated cutting machines.
With Axeda ServiceLink, Gerber Scientific is taking control of three primary pieces of the aftermarket service puzzle: increasing customer satisfaction through proactive support, optimizing spare parts inventory across global distribution centers and preparing the succession of a highly skilled workforce approaching retirement age.
“Our field service team supports a very large and globally dispersed customer base,” said Mark Hessinger, executive director worldwide customer service, Gerber Scientific. “The Axeda solution allows us to extend the reach and expertise of our technicians to manufacturing facilities in over120 countries, providing faster and more accurate resolution to product issues. It also enables us to retain the knowledge of our most capable workers as they start to retire.”
With a large scale implementation planned across all product lines, Gerber Scientific aims to reduce truck rolls by resolving issues remotely, ensure first-time fixes when an on-site visit is required and regionalize and reduce overall inventory levels – while still ensuring next-day part delivery.
“The world’s leading manufacturers are turning service and support into a profit center – especially as customers tighten their belts and delay new capital investments,” said Dale Calder, Axeda president and CEO. “In challenging economic times, it is outstanding service that keeps customers loyal.”
About Gerber Scientific
Gerber Scientific, Inc. (www.gerberscientific.com) is a leading international supplier of sophisticated automated manufacturing systems for sign making, specialty graphics, and packaging, apparel and flexible materials, and ophthalmic lens processing industries. Headquartered in South Windsor, Connecticut, the company operates through four businesses: Gerber Scientific Products and Spandex Ltd., Gerber Technology, and Gerber Coburn.
Axeda Corporation delivers on-demand remote service capabilities to over 100 of the world’s leading manufacturers including Cardinal Health, EMC, and Siemens. The award-winning Axeda ServiceLink solution allows companies to proactively service and support their products, driving optimal uptime at the lowest possible cost. In 2006, Axeda became the first and only remote service application provider to receive the prestigious VeriSign® Security Certification. Axeda Corporation is a privately held company headquartered in Foxboro, Mass. and can be reached at www.axeda.com.