Companies Recognized for GERBERconnect remote service solution
Foxboro, MA (June 17, 2011) – Gerber Scientific, Inc. (NYSE: GRB) received a Value Chain award with Axeda Corporation named as its technology enabler at the annual Connected World Conference. Announced Wednesday night, the awards recognize the process of combining multiple technologies such as device-connectivity hardware, radio modules, network service and provisioning, as well as application software and infrastructure, to create a winning solution for the end customer. The companies were honored for the Axeda powered GERBERconnect remote service solution.
Gerber Scientific delivers sophisticated automated manufacturing systems for the sign making, specialty graphics, packaging, apparel and industrial industries. Equipping its industrial cutters and printers with GERBERconnect enables the company to take control of three primary pieces of the aftermarket service puzzle: increasing customer satisfaction through proactive support, optimizing spare parts inventory across global distribution centers, and capturing and extending the industry knowledge of a highly experienced workforce.
“Between the outstanding Value Chain Awards winners for 2011, and the incredible content at the Connected World Conference this year, we are completely surrounded by innovation that many would not have believed possible just a few years ago,” says Peggy Smedley, editorial director, Connected World magazine. “What an exciting time to be a part of this industry.”
With GERBERconnect, Gerber is reducing truck rolls by resolving issues remotely and ensuring first-time fixes when an on-site visit is required. Customer satisfaction is also improving through higher uptime and, in return, reduced service costs with fewer repeat visits. Additionally, GERBERconnect is providing Gerber with a faster way to train distributors and newly hired technicians.
“Our field service team supports a very large and globally dispersed customer base,” said Mark Hessinger, executive director of worldwide service for Gerber Scientific. “GERBERconnect allows us to extend the reach and expertise of our highest performing technicians to manufacturing facilities in over 120 countries, providing faster and more accurate resolution to product issues.”
More than 150 major organizations rely on the Axeda® Platform to deliver machine-to-machine (M2M) solutions and get maximum value from their connected products. This is Axeda’s sixth consecutive Value Chain award.
“We measure our success based on the value that our technology drives for our customers,” said Axeda CMO, Mary Wells. “It is truly a great honor to be recognized with this award and we commend Gerber for its fast time-to-market and impressive results.”
For a complete case study on GERBERconnect please visit: http://www.axeda.com/community/customers/gerber-scientific
Axeda is the leading cloud platform provider for connected products and M2M applications. More than 150 leading companies, including Agilent, Diebold, and EMC, rely on Axeda to connect any product on any network, and manage their connected products through the cloud with complete security and scalability — enabling them to innovate with extensive M2M application development capabilities.
By relying on the Axeda Platform to power their connected products, companies are transforming their business by improving customer satisfaction, reducing costs, and generating new sources of revenue. The M2M solutions behind these connected products range from remote service, fleet management, usage-based insurance, asset tracking, mHealth, and more. Join our developer community at: http://developer.axeda.com and learn more at www.axeda.com.
About Gerber Scientific, Inc.
Gerber Scientific, Inc. (www.gerberscientific.com) is a leading international supplier of sophisticated automated manufacturing systems for the sign making, specialty graphics, packaging, apparel and industrial industries. Headquartered in Tolland, Connecticut, the Company operates through three businesses: Gerber Technology, Gerber Scientific Products and Spandex Ltd.