Mansfield, MA -- June 3, 2004 - Axeda Systems Inc. (Nasdaq: XEDA), the world's leading provider of device relationship management (DRM) software and services, announced today that Fuji Photo Film USA, Inc. has licensed Axeda DRM to enable proactive customer support for their photo-finishing retail and commercial customers.
Using Axeda DRM, Fuji Photo Film will continuously monitor the operational parameters of mini labs, printers, servers, and customer-facing kiosks at retail customers and professional photo processing labs. At any sign of trouble, Fuji engineers will be automatically notified and have the ability to securely access the system for remote diagnosis and repair.
"At Fujifilm we are committed to providing our retail and professional customers with immediate service support to prevent the costly effects of downtime," said Ron Santos, Group Vice President of Service Support at Fujifilm. "With equipment in thousands of customer locations, the highly scalable Axeda DRM system enables us to help our customers solve problems while avoiding the time delay and cost of unnecessary field service visits."
Robert M. Russell Jr., Axeda Systems chairman and CEO stated, "We are pleased to be working with Fuji Photo Film, a leader in imaging and information technology. We share their commitment to quality and innovation, and are delighted that they selected Axeda DRM based on its superior scalability and advanced software management and remote access capabilities."
Using Axeda DRM, Fuji Photo Film will have real-time, two-way communication with digital lab systems deployed at their customers, enabling seamless technical support and instant response to customer problems. Remote desktop sharing will enable support engineers to see what the customers see, for over the shoulder support and training on system operation. Software management will be used to detect configuration changes and to distribute patches and software updates as required. Service will become more efficient because field engineering can anticipate and avoid potential problems, reducing resolution times, and resulting in higher levels of customer satisfaction.
The retail kiosk market, which includes devices such as photo-finishers and retail self-checkout systems, represents a new growth opportunity for Axeda. With a combination of sophisticated software and electro-mechanical systems, it offers an excellent match for the remote diagnostic and repair capabilities of DRM.
Fuji Photo Film U.S.A., Inc. is a subsidiary of Fuji Photo Film Co., Ltd. and delivers technology solutions to meet the imaging and information needs of retailers, consumers, professionals and business customers. As a global leader in digital imaging, Fujifilm pioneered the development of digital X-ray systems, and today is the leader in digital minilab systems. The company was ranked in the top ten for U.S. patents granted during the last decade, employs 72,500 people worldwide and in the year ending March 31, 2003, had global revenues of more than $20 billion.
In the U.S., Fujifilm employs over 10,000 people. The company is a leader in delivering high quality, easy-to-use imaging and information solutions in the following categories: Digital Imaging Systems, Recording/Storage Media, Film and Imaging Systems, Motion Picture Film, Graphic Arts and Printing Systems and Medical Imaging and Diagnostics Systems. Fujifilm is committed to being an environmentally friendly, humane enterprise and an exemplary corporate citizen.
For more information on Fujifilm products, consumers can call 800-800-FUJI or access the Fujifilm USA Web site at www.fujifilm.com.
Axeda Systems Inc. (NASDAQ: XEDA) is the leading provider of device relationship management (DRM) software and services. Axeda helps businesses become more competitive by using the Internet to extract real-time information hidden in their intelligent devices. The Company's flagship product, the Axeda DRM System™, is a distributed software solution that lets businesses remotely monitor, manage, and service intelligent devices, deployed around the world, allowing them to optimize their service, development, sales, and manufacturing operations. Axeda customers include Global 2000 companies in many markets including Medical Instrumentation, Enterprise Technology, Industrial and Building Automation, Office Automation, and Semiconductor Equipment industries. Axeda has sales and service offices in the U.S., Europe, and Japan, and distribution partners worldwide. More information about Axeda is available at www.axeda.com.
About Device Relationship Management
Everyday intelligent devices such as copiers, building control units, medical devices, computers and storage systems, and industrial machines are an important new source of business information. Device relationship management systems allow companies to tap into this valuable information anytime anywhere. Pioneered by Axeda, device relationship management technology provides a distributed information management system that leverages the Internet to allow timely, accurate, and unbiased information to be communicated automatically between intelligent devices, wherever they are deployed around the world, and service personnel or enterprise business systems. Device relationship management helps turn reactive businesses into proactive businesses providing new sources of revenue, increased operational efficiency, and lower costs, with an ROI that is often measured in months.
Erin Nolan Smith