To Improve Customer Satisfaction, Enable Proactive Customer Service and Lower Costs
Mansfield, MA -- September 2, 2003 - Axeda Systems Inc. (Nasdaq: XEDA), the leading provider of device relationship management (DRM) enterprise software and services, and Elekta AB (publ) today announced that Elekta has licensed the Axeda DRM™ system to further improve Elekta's service and remote diagnostics capabilities for their digital linear accelerators.
"As the world's fastest growing supplier of radiation oncology and radiosurgery solutions, we are constantly challenged to maintain the highest levels of customer satisfaction while maximizing the productivity of our service organization," said Bill Yaeger, vice president of global customer service at Elekta. "By embracing the Axeda DRM system, we expect to become a more proactive service organization, ensuring better availability of our equipment for healthcare professionals and ultimately the patient."
Elekta's commitment to world class customer service led to partnering with Axeda to provide customers with state of the art service solutions. This will be achieved by improving support levels and streamlining response times through the real-time remote monitoring and diagnosis of vital system components.
"We are very pleased that Elekta has selected the Axeda DRM system as they further develop their excellent service operations," said Chris Guers, Axeda's vice-president and general manager, Europe & Asia. "With Axeda DRM, Elekta technicians and their customers will benefit from real-time, secure access to machine data, 24 hours a day anywhere in the world; receive instant notification of potential problems; remotely upgrade software; and ensure optimum customer response time. Axeda has field-proven products and demonstrated experience in helping leading medical instrument manufacturers successfully adopt DRM."
Elekta has purchased the following modules of the Axeda DRM system: Axeda Service™, Axeda Enterprise™, Axeda Access™, Axeda Usage™ and Axeda Software Management™. These will enable Elekta to achieve rapid return on investment through reduced "No Problem Found" service calls and remote software management. Axeda's broad global presence, with experienced service teams located in the U.S., Europe and Japan, will enable rapid and cost effective deployment.
The Axeda DRM system is a distributed enterprise software solution that allows instrument manufacturers such as Elekta to leverage the Internet to establish continuous connections to systems deployed remotely at hospitals and treatment centers. Axeda DRM enables service organizations to proactively monitor, diagnose and repair instrument problems remotely, or schedule maintenance appointments to alleviate developing problems before systems actually fail. This reduces the number of costly unscheduled or unnecessary service calls, and increases system uptime to further enhance customer productivity and satisfaction. The Axeda DRM system can also enable new, high-value managed-service offerings such as automated consumable replenishment, system upgrades and pay-for-use billing.
With over 20 years experience with digitally controlled linear accelerators, Elekta continues to pioneer digital technology in the radiotherapy market with the Precise Treatment System™. This class leading system offers unparalleled elegance of design combined with a future-proof platform to cater for the needs of the healthcare industry. Using Axeda DRM is a further extension of the use of this digital technology, providing tangible benefits to the customer and ultimately the patient.
Elekta also manufactures Leksell Gamma Knife®, the recognized 'Gold Standard' in the radiosurgery field. With the Leksell Gamma Knife® C and Automatic Positioning System™ (APS), Elekta has utilized its expertise in digital control system design to bring this added capacity to the radiosurgery market.
Axeda Systems Inc. (NASDAQ: XEDA) is the leading provider of device relationship management (DRM) enterprise software and services. Axeda helps businesses become more competitive by using the Internet to extract real-time information hidden in their intelligent devices. The company's flagship product, the Axeda Device Relationship Management System™, is a distributed software solution that lets businesses remotely monitor, manage and service intelligent devices, deployed around the world, allowing them to optimize their service, development, sales and manufacturing operations. Axeda customers includes Global 2000 companies in many markets including Medical Instrumentation, Enterprise Technology, Industrial and Building Automation, Office Automation and Semiconductor Equipment industries. Axeda has sales and service offices in the US, Europe and Japan, and distribution partners worldwide. More information about Axeda is available at www.axeda.com.
Elekta is a world-leading supplier of advanced and innovative radiation oncology and neurosurgery solutions and services for precise treatment of cancer and brain disorders. Elekta's solutions are clinically effective and cost efficient and gentle to the patient. More information about Elekta is available at www.elekta.com. Elekta Solutions includes a comprehensive range of non-invasive cancer care and minimally invasive neurosurgery systems including radiosurgery and stereotaxy, backed by a global network of clinical, technical and financial support services. Elekta Radiotherapy Solutions include Precise Treatment System™ utilizing digital technology in linear accelerators and multi-leaf collimators, PreciseSIM® treatment simulator, Stereotactic Body Frame® and PrecisePLAN® treatment planning system. Elekta Neurosurgery Solutions include Leksell Gamma Knife® and Leksell Stereotactic System®.
About Device Relationship Management
Everyday intelligent devices such as copiers, elevators, vending machines, building control units, medical devices, computers and storage systems, and industrial machines are an important new source of business information. Device relationship management systems allow companies to tap into this valuable information anytime anywhere. Pioneered by Axeda, device relationship management technology provides a distributed information management system that leverages the Internet to allow timely, accurate, and unbiased information to be communicated automatically between intelligent devices, wherever they are deployed around the world, and service personnel or enterprise business systems. Device relationship management helps turn reactive businesses into proactive businesses providing new sources of revenue, increased operational efficiency and lower costs, with an ROI that is often measured in months.
Erin Nolan Smith