Market leading Respi-Link™ remote service program wins top honors
Foxboro, MA - December 8, 2006 - Axeda Corporation, the leading provider of remote product service and support software, today announced that Respironics, Inc. (NASDAQ: RESP) was presented with Axeda's first annual Remote Service Leadership Award, which recognizes an organization that has achieved maximum value and success through the effective implementation and deployment of the Axeda® Device Relationship Management (DRM) solution. Selected by peers at the Axeda User Conference in October, the award was presented to Respironics last night at an awards dinner in Carlsbad, CA.
"The entire team is thrilled to receive this recognition for our work on the Respi-Link™ program," said Dick Ellis, director, critical care services, Respironics. "We believe we are the first ventilator company in the world to implement this type of remote service solution and now have over 1300 Esprit® Critical Care ventilators enabled. Respi-Link has allowed us to drive down the cost of service, increase customer satisfaction, and ultimately improve patient care."
With Respi-Link, Respironics can provide proactive maintenance and support for their ventilators, as well as deliver software updates and feature options on a schedule that is convenient to their customers, which minimizes any disruption of patient care. Key results they have estimated at the time of full implementation of Respi-Link include:
$1.2M annual savings from optimized software upgrade process
12% increase in service contract renewals
20% reduction in field service visits
15% reduction in overall service costs
"Respironics' commitment to customer service has driven the rapid deployment and success of the Respi-Link program," said Dale Calder, president and CEO, Axeda Corporation. "The early results they have seen from the program are remarkable and we look forward to all of the achievements still to come."
Respironics will feature their award-winning Respi-Link solution at the upcoming American Association of Respiratory Care (AARC) meeting and convention, commencing December 11, 2006 in Las Vegas, Nevada. More information can be found at: http://www.aarc.org/education/meetings/congress_06/advance_program/index.html.
About Respironics, Inc.
Critical Care Group is focused on advancing the science and practice of respiratory care. Under its Total Ventilation Solutions program, the Group offers a single source to treat, monitor and manage respiratory-impaired patients. Products include noninvasive and invasive ventilators, monitors, disposable masks and accessories, pulse oximeters and capnography devices.
Respironics is a leading developer, manufacturer and distributor of innovative products and programs that serve the global sleep and respiratory markets. Focusing on emerging market needs, the Company is committed to providing valued solutions to help improve outcomes for patients, clinicians and health care providers. Respironics markets its products in 131 countries and employs over 4,700 associates worldwide. Further information can be found on the Company's Web site: www.respironics.com.
About Axeda Corporation
Axeda was founded in 2000 with a mission to change the way product manufacturers and service providers deliver services to their customers. With a history of innovation, and over 50 companies using our technology worldwide, Axeda is the leader in the growing market for enterprise software that enables a new generation of high-value remote services. The company is also the only remote service application provider to receive the prestigious VeriSign® Security Certification. With the most deployments in market, Axeda has a foundation of experience that enables our customers to rapidly achieve their goals. Leading organizations such as Abbott, Cardinal Health, EMC, Diebold, and Quantum are using Axeda solutions today to grow revenue, reduce service and support costs, increase customer satisfaction, and manage risk. For more information, please visit www.axeda.com.
Axeda is a registered trademark of Axeda Corporation. Axeda DRM, Axeda Device Relationship Management System, Axeda Agents, Axeda Applications, Axeda Policy Manager, Axeda Enterprise, Axeda Access, Axeda Software Management, Axeda Service, Axeda Usage, Firewall-Friendly, Maximum Results, and Maximum Support are trademarks of Axeda Corporation. All other trademarks are either property of Axeda Corporation or property of their respective owners.