MANSFIELD, MA -- October 24, 2002 - Axeda Systems Inc. (Nasdaq: XEDA), the leading provider of device relationship management (DRM) enterprise software and services, today announced that Network Appliance (NASDAQ: NTAP) has licensed the Axeda DRM™ system. Axeda DRM extends Network Appliance's award-winning services with new proactive customer support capabilities for its full-line enterprise storage solutions.
"Today's enterprise demands fast, continuous data access to power business applications, making reliable storage a mission-critical need," said Mark Santora, senior vice president of Network Appliance. "Our commitment to high-quality and responsive customer support is known across the industry. Axeda's advanced DRM solution helps us to be even more responsive with automated, proactive service offerings. This helps meet our customers' objectives of maximum system uptime and minimum total cost of ownership."
"We are extremely pleased to be selected by Network Appliance, a leader not only in enterprise storage systems but also in advanced customer service techniques," said Robert M. Russell Jr., chairman and CEO of Axeda Systems. "In today's market, overburdened IT personnel are dealing with dramatically greater complexity and are looking for new ways to increase their productivity. Axeda Device Relationship Management is enabling service experts at enterprise technology developers like Network Appliance to extend their reach securely into their customers' installations to remotely provide better support with faster response."
The Axeda DRM system is a distributed enterprise software solution that lets support organizations proactively monitor, diagnose, repair, and administer intelligent devices when remotely deployed at customer sites. The system ensures the secure transmission of device data and commands via the Internet from remote equipment to support personnel. Axeda DRM enables remote log file management, desktop sharing, software configuration management, and automatic alerts to technicians if a device is operating outside preset performance standards. This helps minimize support calls and time on the phone, speeds the diagnostic process, reduces the number of costly on-site visits, and increases device uptime - all enhancing customer productivity and satisfaction. Ultimately, Axeda DRM enables full-lifecycle feedback from real-world device usage that can be leveraged to benefit multiple parts of the business including product development, marketing, sales, operations, and manufacturing.
About Network Appliance
Network Appliance is a world leader in open network storage solutions for today's data-intensive enterprise. Since its inception in 1992, Network Appliance has provided technology, product, and partner solutions that continue to drive the evolution of storage.
Axeda Systems Inc. (NASDAQ: XEDA) is the leading provider of device relationship management (DRM) enterprise software and services. Axeda helps businesses become more competitive by using the Internet to extract real-time information hidden in their intelligent devices. The company's flagship product, the Axeda Device Relationship Management System™, is a distributed software solution that lets businesses remotely monitor, manage and service intelligent devices, deployed around the world, allowing them to optimize their service, development, sales and manufacturing operations. Axeda customers are Global 2000 companies in many markets including Industrial and Building Automation, Enterprise Storage, High-technology, Medical Instrumentation, Office Automation and Semiconductor Equipment industries. Axeda has sales and service offices in the US, Europe and Japan, and distribution partners worldwide. More information about Axeda is available at www.axeda.com.
About Device Relationship Management
Everyday intelligent devices such as copiers, elevators, vending machines, building control units, medical devices, computers and storage systems, and industrial machines are an important new source of business information. Device relationship management systems allow companies to tap into this valuable information anytime anywhere. Pioneered by Axeda, device relationship management technology provides a distributed information management system that leverages the Internet to allow timely, accurate, and unbiased information to be communicated automatically between intelligent devices, wherever they are deployed around the world, and service personnel or enterprise business systems. Device Relationship Management helps turn reactive businesses into proactive businesses providing new sources of revenue, increased operational efficiency and lower costs with an ROI that is often measured in months.
Erin Nolan Smith