Aberdeen Research Benchmark Report Features Key Findings from 140 Service Professionals!

Aberdeen Group has released its much-anticipated research report on the remote product service industry. Entitled, “Maturity of Remote Product Service,” this report provides an in-depth and comprehensive look into process, procedure, methodologies, and technologies with best practice identification and actionable recommendations.

Request this free report today and learn why remote product service is quickly becoming the key differentiator in the competitive landscape for products with proactive service and support.

In a research survey of 140 service professionals, Aberdeen benchmarked key service and asset performance criteria to distinguish Best-in-Class companies. This 26-page report details many key findings, including these fast facts:

89% of Best-in-Class firms indicate that they provide their customers with a level of asset availability greater than 90% compared to 19% of all other firms
64% of Best-in-Class firms indicate that they are currently leveraging some form of remote monitoring in their service organization
41% annual growth rate in the percentage of overall assets that are monitored remotely by all responding firms
26% average increase in cost per dispatch over the last two years for all service firms
19% increase in number of calls resolved without customer dispatch for leading service firms, compared to a 2% increase for all other firms

This is a must-have read for any organization considering remote product service technology, so request the free report today!

All fields are required.